Shipping policy

Last updated: March 20, 2026

This Shipping Policy outlines how orders are processed, fulfilled, and delivered within the United States. The timeframes below are estimates and may vary depending on operational and external factors.

Order Processing

Orders are processed Monday to Friday, excluding weekends and U.S. public holidays.

Orders placed before 5:00 PM (GMT-5) may begin processing on the same business day. Orders placed after this time, or on non-business days, will be processed on the next business day.

Handling Time

Handling time is typically 1 to 4 business days. During this stage, orders are prepared, quality-checked, and packaged for shipment.

Transit Time

Once shipped, delivery typically takes 4 to 11 business days depending on the destination within the United States.

Deliveries are made on business days only and may be handled by third-party carriers.

Estimated Delivery Time

The total estimated delivery time is 5 to 15 business days from the date of order processing.

Please note that delivery times are estimates and may be affected by factors such as carrier delays, weather conditions, high shipping volumes, or other unforeseen circumstances.

Shipping Cost

We offer free standard shipping on all orders delivered within the United States. No additional shipping charges will be applied at checkout.

Order Tracking

Once your order has been shipped, tracking information will be provided via email when available.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Products Covered

This policy applies to all products available in our store unless otherwise stated on the product page.

Contact Information

Store Name: Vionelliq
Email: info@vionelliq.com
Address: 200 Petersville Rd, New Rochelle, New York 10801, United States
Operating Hours: Monday to Friday, 10:00 AM – 5:30 PM (GMT-5)

We aim to respond to all inquiries within 1–2 business days.