Contact Us
Thoughtful service is an important part of the Vionelliq experience. Whether you would like assistance with one of our lighting products, have a question about an existing order, or need clarification regarding one of our store policies, we welcome your inquiry.
Please contact us by email using the information below. We respond to inquiries within 48 business hours.
How We Can Assist
You may contact Vionelliq regarding:
- Order status and tracking
- Chandeliers, pendant lights, wall lights, and related lighting products
- Shipping information
- Returns, exchanges, and refunds
- Cancellation requests before shipment
- Store policies
- General order or shopping assistance
For return requests, please contact us before sending an item back so that your request can be reviewed and, if approved, the appropriate return instructions can be provided.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Contact & Business Information
Store Name: Vionelliq
Operating Address: 200 Petersville Rd, New Rochelle, New York 10801, United States
Contact Email: info@vionelliq.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
The address shown above is Vionelliq's Operating Address for business identification and transparency. It is not designated as a Return Address.
We encourage customers to contact us whenever additional information is needed before or after placing an order. Clear communication helps ensure that questions about our lighting products, orders, and store policies are addressed with care and precision.